Customer Service

Ordering is Easy! Your Satisfaction is Guaranteed!

1. In Person  2. Shop Online  3. By Email or Telephone

Shop in Person

The Legislative Gift Shop is located in the main lobby of the Ontario Legislative Building in Toronto.  For directions please go to the Legislative Assembly of Ontario homepage: www.ontla.on.ca

Business Hours

Monday to Friday, 8:30 am to 6:00 pm 
Also open weekends and holidays from May (Victoria Day) to September (Labour Day),  9:00 am to 4:00 pm.

Shop Online

Browse our online catalogue www.gs.ontla.on.ca and shop directly on our secure Internet site. 

Shop By Email or Telephone           

Place your order via email giftshop@ola.org or telephone 416-325-7500. For security reasons do not email your credit card number.  

Payment Options

Prices are in Canadian dollars and may change without notice.

In Person: Visa, MasterCard and debit cards; Canadian and US currency; travellers cheques.

Online Shop: Visa, MasterCard and Discover.

By Email or by Phone: Visa and MasterCard.  For security reasons, please do not email your credit card number.

Applicable Taxes

13% HST: for residents of Ontario

15% HST: for residents of New Brunswick, Newfoundland and Labrador, Nova Scotia and Prince Edward Island

5% GST:  for all other Canadian Provinces and Territories not listed

Exempt: International orders shipped outside of Canada are tax-exempt on both the goods and the shipping.  Recipients are responsible for paying all applicable customs, duties and taxes upon delivery.

Shipping

Orders will be processed within 48 hours and are shipped via Purolator.

The following shipping and handling fees will be added to your bill:

Canadian orders: $ 8.50

US orders: $ 15.00

International orders: $ 25.00

Estimated Delivery Time

Canada: 3 to 7 days

US: 2 to 4 weeks

International: 4 to 6 weeks

Returns and Refunds

Your satisfaction is guaranteed or your money refunded within 30 days of receipt in the original condition. The full purchase price will be credited excluding the shipping charges.

If your order arrives damaged or is defective, we will take it back and reimburse the full purchase price including shipping charges.

Contact Us

Telephone: 416 325-7500 

Fax: 416-325-7489

Email: giftshop@ola.org